Shipping policy

Saeff Shipping Policy

Effective Date: [June 1st, 2025]

Thank you for choosing Saeff. This Shipping Policy outlines the terms and conditions that apply to the shipping of all orders placed through our website, ensuring a clear understanding of our procedures and your rights as a customer.

1. Geographic Scope of Shipping

At this time, Saeff ships exclusively within the United States, including:

All 50 states
Washington, D.C.
U.S. Territories (on a case-by-case basis; shipping times may vary)

We do not offer international shipping at this time.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
Orders placed after 3:00 PM EST may be processed the following business day.
During peak seasons or promotional sales, processing times may be extended by 1–2 business days.

Upon successful processing, customers will receive a shipment confirmation email that includes tracking details.

3. Shipping Methods & Carriers

We use trusted third-party carriers to ensure safe and timely delivery:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Shipping method and carrier may be automatically selected based on the delivery address, package size/weight, and service availability. Express or expedited options may be available at checkout for an additional fee.

4. Shipping Rates & Free Shipping

Standard Shipping (3–7 business days): FREE on all domestic orders.
Expedited Shipping (1–3 business days): Optional and calculated at checkout.
Overnight/Next-Day Delivery: Available only in select areas. Additional charges apply.

Note: Expedited and overnight delivery options are subject to carrier capacity and may be delayed during high-volume periods or severe weather events.

5. Order Tracking & Notifications

Once your order has shipped, you will receive an email with tracking information.
You can track your shipment using the carrier’s website (USPS, UPS, or FedEx).
If you do not receive tracking information within 72 hours of your order, please contact our support team.

6. Delivery Liability and Risk of Loss

Title and risk of loss for all items pass to the customer upon delivery to the shipping carrier.
Saeff is not responsible for packages that are:

Delayed due to carrier issues, weather, or incorrect address details.
Marked as “Delivered” by the carrier but reported missing or stolen.

To reduce the risk of loss or theft, we recommend:

Providing a secure delivery location.
Using a work or alternate address if no one will be available at home.
Opting for signature confirmation on high-value orders (available upon request).

7. Address Accuracy & Delivery Failures

Customers are responsible for providing complete and accurate shipping information at checkout. Please double-check your shipping address before placing your order.

If a package is returned to us due to:

An incorrect or incomplete address,
Repeated delivery attempts with no success,
Refusal of delivery,

The customer will be contacted and given the option to:

Reship the order (additional shipping fees apply), or
Receive a refund for the product(s), minus the original shipping cost and any applicable return fees.

8. Damaged or Defective Items in Transit

If your package arrives visibly damaged or if items inside are defective due to shipping-related issues:

Retain the original packaging.
Take clear photos of the box and contents.
Contact us within 48 hours of delivery at [Insert Support Email].

We will coordinate with the carrier and offer a replacement or refund, depending on the situation.

9. Non-Deliverable or Unclaimed Packages

Packages returned to us as non-deliverable or unclaimed may be held for a period of 14 days. After this period, if we do not receive communication from the customer, we reserve the right to treat the order as abandoned, with no refund or reshipment obligation.

10. Customer Support & Contact Information

If you have questions about your shipment or need assistance, please contact:

📧 Email: support@saeff.com
🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST(Business Days).

11. Policy Changes

Saeff reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting to our website. Customers are encouraged to review this policy periodically.